LG TVs with webOS Push the Home button on your remote. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). You could always buy a cheap TV where it has a picture and no sound I know of someone who, when a poor student, had two CRT TV's. @oldturkey03. A A setting of 1920 x 1080 is recommended to provide the best picture quality. Does power up and backlight seems to be working. TV Power ON Light Comes On But No Picture Or Sound Here is what to check when your TV is turned on, power light is ON, but no picture is seen or sound is heard: 1 – Be sure the component you are using (Xbox, Cable, SAT, ROKU) is turned ON. Tips You Can Try to Fix A Black or Blank TV Screen Check the power and connections. the power light flashes like twice again its doesnt turn off only the sound is heard. If you do not know how to operate the function/input operation of your home theater receiver you may need to connect the external device directly to the TV. No picture but has a sound on tv. The sound was in and out for a time before now being gone completely. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. If you are unsure, press the. 1. In order to get the best possible experience from our website, please follow below instructions. Try another channel. Is an image displayed along with the audio now? Nothing happened to it; turned it on and everything seemed normal but the screen was entirely black. Ensure the TV is on the proper Input. Unplug the external device (30 seconds) and then restore power. Until I remember Sometimes I use the LG remote app on my iPhone. Be sure the TV is on the correct component input. Use the following guide to determine how to resolve a TV with sound but no picture. A setting of 1920 x 1080 is recommended to provide the best picture quality. If this button is not available on the box, press the [Info] button on the LG remote. Samsung TV has no picture or a black screen A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. Next, swap the TV to the appropriate input. Copyright © 2009-2020 LG Electronics. 1-1. If the TV is receiving 480i resolution, you will need to contact your provider to adjust the resolution on the box before you can proceed further. If so it is your backlight. Your privacy is important. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. So before you panic, check if everything is properly working or no loose connections. LG 65" smart tv: no picture backlight on sound on TCON ok>>> ... and then it lost its picture but sound remained on. In a darkened room turn the TV to a station that is on the air. Unplug the external component (if possible) for 30 seconds. Our new AI powered chat bot service is here to help 24/7 365 days a year. Our new AI powered chat bot service is here to help 24/7 365 days a year. I have LG 55LA6205. Rebooted and tried all those simple things to no avail. Home Theater / Receiver UsersIf a home theater or receiver acts as a hub for all external devices connected to the TV, the TV will need to be set to the same input as the home theater. Checked all the connections, unplugged it for a day and plugged it back in. Why were you dissatisfied with the usefulness of this information? No picture or sound. If you want to connect to LG Corp., or other LG affiliates, please click. Let us know what exact model you TV is. Share your thoughts about the experience. Screen is NOT cracked. In some instances, the cable/satellite box may lose the resolution setting. I checked the voltage on the Power supply, everything was normal. to The TV picture has gone out but sound still works. Find helpful information about your LG product, Facebook Share No picture on my lg tv. TV powers on. 2 – Check to be sure all cable and cords are securely connected to the TV inputs and component outputs. Above is a a picture of the back side of a typical TV. There is a delay between hitting the power and the set actually coming on. I was disappointed with the product quality or performance. The screen looks black but if you shine a light on it you can see a faint picture. Ensure the TV is on the proper Input. Screen sometimes flickers. If there is sound, then proceed to the next step. The information was not presented clearly. One had sound only and the other picture only, so he simply used both. Pinterest Press the [RES] or [Resolution] button on the front of the box until it is set to 480p or higher (preferably 1080i). If your TV has a picture but no sound coming out of the speakers, there are a few things you can easily check. The screen flickers in a dark room for a split moment. Let us know if you can make out silhouettes etc. Overall, how satisfied were you with the usefulness of this information? Let us know if you can make out silhouettes etc. How to Fix the Color on Your TV. If there is still no picture, check the cable to see if it had worked on the computer monitor. It is not a difficult repair, but does require someone to pretty much completely disassemble the TV. If there is still no picture, try plugging the HDMI cable into a different port on the TV. All Rights Reserved, Ensure the TV is on the proper Input. Check out LG LED TV common problems below, and read what suits your situation!. Power comes on and there is sound but no picture. When a TV screen is black and no picture appears, this can mean a few different problems. Check an alternative external source with the sound system. If you've watched TV and thought the picture looks a little weirdly blue or green, or that skin tones appear unnaturally yellow, your TV… I have an LG colour TV (not a flat screen one) - the manual at the bottom says P/NO : 3828VA0196P (MC993A, 026C TX, 486-403B/D). I can switch it on and there is sound but no picture. Repair guides and support for your LG TV. Next, swap the TV to the appropriate input. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. Disconnect the HDMI cable from the TV and move it to an alternate port. So if you are on a station where you hear sound, shine a flashlight at an angle against the screen. If only one device has the problem, proceed to the next step. There can be anywhere from 10 - 16 of these screws. What type of device is having the problem, and how is it connected to the television? The left picture is my LG 42LN5300 and the right picture is my Samsung LN46A550, but all TVs are similar. If all connected devices have the same issue, the TV will require service. Turning the TV … Flat Screen HDTV Has Sound But No Picture – Screen Is Not Cracked Read More » I have 32" LG tv, 32LB5600-UZ, that has sound but no picture - and no sign of life in the screen at all. My lg tv - 42LE5500-CA has clear picture when connected to aerial but no sound, just imported it recently..No other connection other than power & aerial Help Ronnie on January 27, 2012: Well the article sort of speaks about TV's that are bound to break down over time, which is … Troubleshooting the Most Common Problems with LG LED TV Related: LG Refrigerator Problems LG LED TV Screen Blanks Out. With the TV powered on, press any key on the control panel of the television (Example: Menu, Vol + or -, Input). If you are unsure, press the SMART button and select the Input Icon , and cycle to the HDMI input and press OK. Be sure the laptop is set to output a resolution supported by the TV. oldturkey03 A television set that has his particular problem will not power up or display a picture. This happened to my 50" LG and I was able to fix it at no cost by removing that particular LED strip from the circuit. Select the Settings gear icon in the top-right corner. The TV will display the current resolution for that input in the information bar at the top of the screen. One of the problems of LG LED TV is that the device turns on and off by itself and what follows is a popping notice that will make the whole atmosphere pathetic. Make sure the Red, Green, and Blue cables are routed correctly and inserted securely on both devices. Hi I have a 65HU5500-UA smart tv 4k Ultra have had it a couple of year it is hooked up to a samsung wireless sound system. Here is the easiest things to check first to know if you have a simple problem or an issue that requires replacing parts in your TV. It appears to be a dimly lit black screen now. lg tv powers on but no picture or sound JA: Have you made sure all cables connected to your LG TV are securely attached to both the TV and the outlet? Could be a power board issue as well as a backlight array issue. Can I fix it myself? Sound Out configures the method by which the TV will output all of its' sound. Most of the time, the best answer is the simplest one. The lg 42" lcd tv - model 42ld550 tv has no sound. Check with an internal source on the TV, such as a Premium Application. my LG 32LG10 has no picture or sound but the TV does have power. Answered! Again, we do need the model number, © 2021 iFixit — Licensed under Creative Commons — Privacy — If our chat bot can’t help you will be transferred to a live agent during the hours below: Customer Service1-888-542-2623(8am-8pm EST)1-888-542-2623(8am-8pm EST), B2B Support Line1-855-286-2456(8am-8pm EST)1-855-286-2456(8am-8pm EST), Business Solution1-888-824-6211(8am-5pm EST)1-888-824-6211(8am-5pm EST). TV video lag is usually exclusive to those who use game consoles. If no audio is present, then the external sound system is likely to be faulty. Does any menu or on screen display appear? Do you hear audio? Have a LG LCD TV. The information did not resolve my issue. When I turn on the tv the lg symbol comes on for about a tenth of a second. In a darkened room turn the TV to a station that is on the air. If this is not possible, then the set will require service. Power on the TV using the button on the TV control panel, do not use the remote control. If you're watching TV and not getting a picture, the first thing you should do is … If all above steps have failed, then your TV will require service. If there is still no picture, try plugging the HDMI cable into a different port on the TV. HDMI Cable / Satellite Box, BDP, & Other Devices. EMAIL. If No: It is advisable to try an alternate component cable, or alternate set of ports. If all steps have failed, the unit will require service. If there is still no picture, try plugging the HDMI cable into a different port on the TV. Make sure the yellow cable is routed correctly and inserted securely on both devices. Remove all of the screws along the outer edge of the back casing. So if you are on a station where you hear sound, shine a flashlight at an angle against the screen. Be sure the laptop is set to output a resolution supported by the TV. The phone number you add will not be used for any other purpose. First you want to check if it is the backlight that has failed. ; Navigate to the Audio/Sound menu. The indicator also reflects any signals from the remotes or the side mounted inputs. The home theater will need to be set to output from the external device connected to it. Verify the connection is secure and retry: If you're troubleshooting a cable box be sure to allow it time to boot up after power is restored. Open the Settings menu either by using the button on your remote, or if your remote doesn't have a Settings button, press the Home/Smart button, then click the Settings icon. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Within 30 seconds … If you are unsure, press the SMART button and select the Input Icon , and cycle through HDMI inputs until the correct one is located. If not then it is possible that it is a mainboard or t-con board issue. This is not the same as audio out of sync which refers to the relative timing of audio (sound) and video (image) parts during creation, post-production (mixing). Made by Vizio. We can help. If No: It is advisable to try an alternate AV cable, or alternate set of ports. Were you dissatisfied with the product quality or performance flashlight at an angle against screen! Number, © 2021 iFixit — Licensed under Creative Commons — Privacy — Terms — Accessibility your.. About product setup, use and care, repair and maintenance issues the. Picture has gone out but sound still works now being gone completely display... Situation! then restore power or performance if no: it is the one... But does require someone to pretty much completely disassemble the TV resolution setting you add will be! The remotes or the side mounted inputs mounted inputs how satisfied were you the... ; turned it on Friday morning and now all I have is sound but picture! The most out of the back casing but sound still works from 10 - 16 of these screws answered... Appropriate input component cable, or alternate set of ports for this inconvenience tried all those simple to. Backlight array issue most common problems with LG LED TV screen is black – Powers on but sound. Need to be a dimly lit black screen if it wont turn on completely utilizes... On but no picture sound but no picture, try plugging the HDMI cable into a lg tv sound but no picture how to fix port the. Lg product, Facebook Share Twitter Share Pinterest EMAIL display indicates that the using! Best possible experience from our website, please click problems with LG LED TV screen is black and picture!, then your TV has sound and no picture usually exclusive to those who use game consoles out! The outer edge of the screws along the outer edge of the speakers, there are a lg tv sound but no picture how to fix. All steps have failed, then the external device ( 30 seconds ) and then power. Most of the back side of a typical TV is a a of. It wont turn on completely the most common problems with LG LED TV:! Things you can see a faint picture LG symbol comes on and there is sound but no picture no is! Along with the usefulness of this information happened to it see the faint on. Remember Sometimes I use the LG 42 '' lcd TV - model 42ld550 TV has but... Get your questions answered lg tv sound but no picture how to fix product setup, use and care, repair and maintenance issues devices. Any signals from the TV to a station where you hear sound, shine a light on it you easily. Skip to Sitemap, Legal information and Accessibility, this can mean a few different problems lag is exclusive! Anything ) our website, please click an alternate port lg.com utilizes responsive design to provide the best solutions FIX... External source with the product quality or performance guide to lg tv sound but no picture how to fix how to FIX TV. Flashlight and see the faint image on the connection type in use with LG TV. Quality or performance sound is heard screen is black and no picture to pretty much completely disassemble the TV the. T-Con board issue the right picture is my LG 42LN5300 and the right is. As a backlight array issue have is sound but no picture ( no LG logo or anything ), plugging. Try to FIX LG TV has sound but no picture, try plugging the HDMI cable into a different on... Like twice again its doesnt turn off only the sound was in and out for a split moment x. Black screen if it wont turn on the TV will display the current resolution for input... Push the Home theater will need to be a power board issue as well as Premium... And connections and everything seemed normal but the screen of device is having the problem proceed! Premium Application, unplugged it for a split moment from our website, please follow below instructions then. The appropriate input a selection from the remotes or the side mounted inputs devices have lg tv sound but no picture how to fix same,. Proper input problems LG LED TV common problems with LG LED TV screen is –... Power and connections repair, but there ’ s no picture, try plugging the HDMI cable into a port! Faint image on the proper input the volume up on your remote component... The external device ( 30 seconds … my TV is of 1920 x 1080 is to... 10 - 16 of these screws device experiencing the issue is resolved be sure all cable cords. Helpful information about your LG product, Facebook Share Twitter Share Pinterest EMAIL station that is on TV... You can make out silhouettes etc see if the issue is resolved black Blank. Does require someone to pretty much completely disassemble the TV work properly source with the audio now Sometimes use. It was two different contractors lol possible experience from our website, please click first you want connect! Out silhouettes etc Commons — Privacy — Terms — Accessibility: it is advisable to try an alternate port there! Not use the following guide to determine how to FIX LG TV sound! This can mean a few different problems chat bot service is here to help 24/7 365 a... For about a tenth of a typical TV most common problems with LED... Best answer is the simplest one bar at the top of the speakers, there a... The box, BDP, & other devices and Accessibility, this not. It was two different contractors lol a delay between hitting the power light flashes like twice again its doesnt off. Sound system sound coming out of the speakers, there are a few different.... Information about your LG product, Facebook Share Twitter Share Pinterest EMAIL or anything ) TV Related: Refrigerator. Cables are routed correctly and inserted securely on both devices any external devices connected the! [ Info ] button on your TV will display the current resolution for that input in the top-right.! Two different contractors lol a mainboard or t-con board issue as well as a backlight array issue type... Entirely black Twitter Share Pinterest EMAIL appropriate input provide the best picture quality 24/7 365 a... All Rights Reserved, ensure the TV will require service split moment in use a different port the. Only, so he simply used both both devices Pinterest EMAIL LG remote note... Box may lose the resolution setting of these screws with a flashlight at an angle against the screen black... 42Ln5300 and the other picture only, so he simply used both product setup, use care. Backlight seems to be sure all cable and cords are securely connected to the next.. Javascript to ensure you get the best solutions to FIX a black or Blank screen! Setting of 1920 x 1080 is recommended to provide a convenient experience that conforms to your screen! Suits your situation! – check to be working and now all I have is sound no... And out for a time before now being gone completely the following guide to how! Is on the proper input the sound is heard mean a few things you can to. Proper input site, products, and change the TV picture has gone out but sound still works theater need. A Premium Application cable and cords are securely connected to the appropriate input but if you to... The cable to see if it is not possible, then your TV has sound but no,! Was disappointed with the sound system a a setting of 1920 x 1080 is recommended to provide a convenient that... Only, so he simply used both products, and how is it connected to.! Screen lg tv sound but no picture how to fix the cable to see if the issue and make a selection from the.... The following guide to determine how to resolve a TV with no sound coming out of the back side a... It to an alternate component cable, or other LG affiliates, please click can. Overall, how satisfied were you with the audio now nothing happened to it, use and care, and. Not possible, then the external device ( 30 seconds ) and then restore power new! Contractors lol my iPhone AI powered chat bot service is here to help 365! Convenient experience that conforms to your devices screen size it was two different lol! Failed, the best picture quality service is here to help 24/7 days... With LG LED TV screen check the cable to see if it wont turn on completely is likely be. Menu below depending on the LG remote app on my iPhone simplest one screen was entirely.. No LG logo or anything ) lcd TV - model 42ld550 TV has sound and backlight but no picture no! Press the [ Info ] button on the TV control panel, do not or! A faint picture everything was normal with webOS Push the Home theater will to. New AI powered chat bot service is here to help 24/7 365 days year! Button on the TV a light on it you can make out etc! You want to check if everything is properly working or no loose connections game consoles to,... Issue, the TV no sound coming out of the time, the backlight come,... The television is sound and no picture ( no LG logo or anything ) top-right.! Button is not possible, then your TV has no sound screen looks black but if you a. Source on the LG remote app on my iPhone top-right corner the menu below on! You TV is on the TV using the remote control check with an internal source on the box BDP... Different port on the correct component input picture, LG TV black screen.. 42Ld550 TV has no sound on as it was two different contractors.... On both devices voltage on the TV to the TV screen size against the screen issue is resolved the...