Whether you have had a terrible flight with the company, you stayed in bad accommodation or you had a negative experience with an employee you can call the complaints number to file a complaint about your experience. The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN.. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Read reviews of Tui, share your experience and resolve your issues. If you have a query, take a look at our Ask a Question section. Here’s how you can get in touch: If you have any problems or complaints while you’re on holiday with us, please make sure that you immediately inform a member of our team or the accommodation management. When you have connected to the automated service, you can press 1 for Sales, press 2 for Customer Services, press 3 to return a call from TUI, or press 4 for Public Relations. Complaints About Flights/Holidays/Cruises. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. Before and after travel. Contact. By contacting us you agree to the privacy notice of TUI AG. You will be offered compensation or a refund for the flight price, you will need to provide information about the flight you were on so they can confirm it was delayed. Complaints Department is not affiliated to, linked with or otherwise endorsed by Thomson Airways (UK). You can call this number if you are abroad, or if you are having any emergency issues before you’ve departed on your holiday. Any questions you have about your holiday or itinerary, payments and refunds, or customer complaints. Luton is just off J10 of the M1, 30 miles from the centre of London. Complaints, Compliments and Tips for TUI. Once you’ve completed your form, we’ll send you an acknowledgment email with your reference number. Phone: 1850 946 164 (ROI) 028 90 389 387 (NI) By Post: TUI After Travel Customer Support 12th Floor Alexandra House Alexandra Road Swansea SA1 SED UK. Contact Number. If you need some help, you can contact their customer service department for some assistance. Great Deals on Tour Packages, Flight Tickets & Hotels at tui.in. If we can’t resolve the problem in resort or during your flight, please make sure you get in touch within 28 days of returning from your holiday. If you have experienced something illegal or very serious you should contact the police before speaking to TUI. Complaints we can and can’t help with. The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. * Pls. If you have any problems or complaints while you’re on holiday with us, please make sure that you immediately inform a member of our team or the accommodation management. If you have a general complaint about the company you can complain by calling the TUI complaints team. Rate Tui’s value and service. Although, the travel firm hopes to restart this summer - despite MPs claiming a trip abroad is unlikely. Für getätigte TUI fly Buchungen bis 30.11.2020: Airline TUI fly. TUI are offering customers a range of refund and rebooking options with their TUI Travel Promise, so if you have been struggling to get through to TUI for a refund this is how to apply. Investors. Consumer reviews, complaints and opinions about TUI. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. TUI AG (short for Touristik Union International), also known as TUI Group, is an Anglo-German multinational travel and tourism company headquartered in Hanover, Germany. Click here to find out the types of complaints we can, and can’t help with. Should you prefer to reach us by mail, the address is: Tui Airlines Belgium NV TUI fly Customer Relations Gistelsesteenweg 1 Log in to your account to view your booking, make a payment towards your outstanding balance, and add on extras. Our Holiday Claims Solicitors have dealt with TUI for a number of years and helped many people make successful holiday accident claims or holiday sickness claims . Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN, About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & conditions Ways to Pay TUI Reviews Travel Jobs Affiliates Discover Google Play Store App Store for Ios Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© "+new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Travel After Brexit Holiday WeatherNHS Discounts. If you can’t find what you’re looking for, please feel free to contact us. If you originally booked your holiday via a travel agent other than TUI, please contact them so they can submit feedback on your behalf. Call Customer Services on 0203 451 2688. Find TUI Contact Centre in Swansea, SA1. Download the TUI App – this is the easiest way to get hold of us. This website provides hard to find phone numbers as a call connection service, and is not associated with the company. We use the term ‘partner’ to refer to an employee of equivalent standing to that of a partner in a partnership. LOG IN, Holidays for groups of 10 or more passengers: 0203 451 2684. All complaints should include the following information: flight numbers, travel dates, city pairs, ticket numbers, passenger names, and full mailing address. A list of members is available from our registered office. Postal Address Tui Ora Limited … This is usually the case for more complicated complaints, such as those regarding mis-sold products or offensive content. € 0,30/min) Whether you flew with TUI or stayed at one of their hotels or went on a TUI cruise if you have had a bad run-in with an employee you can call to file a complaint about it. We use cookies to improve your experience on our site and to show you personalised advertising. When you pay you will be supplied with an ATOL Certificate. Resolving disputes. If you have any questions or queries while you’re away, you can contact a rep digitally through our TUI Guest Experience Centre which is open 24 hours a day, seven days a week. TUI Complaints. Postcode, City. Reference number; Lead name on the booking; Date of departure and flight number; Your email address and phone number; Your full postal address; CONTACT DETAILS. Ich habe ein Anliegen zu einem TUI fly Flug:. By using this website you agree to our Cookie Policy. If you require special assistance, or would to discuss your accessibility or welfare requirements, you can call us on 0203 451 2585 or click here for more information. To top . See Travel Aware page - for travel advice from TUI. During the current situation regarding COVID-19, Tui advises against all types of travel, however, they will be able to help you in case you have any inquiries. You will be able to be transferred to another department if you would like to know more about a specific topic that customer services cannot help you with. Or, give us a call on 02034512688. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. Financial protection; We use cookies on this website. And all of our holidays are designed to help you Discover Your Smile. To find out more, please read our Please ensure you have the bill payers permission before calling. Thomson Airways (UK) complaints contacts. Again, if it was something serious you should contact the police before contacting TUI. The Money Saving Expert has had complaints from TUI customers about the online refund form which the tour operator launched to make it easier for people to get their money back. The latest travel news and alerts to help you stay informed about your holiday can be found on our Travel Information section. You can get in touch with the TUI complaints team by calling, you can file a complaint regarding any aspect of the company or about any negative experience you have had whilst using their services. We can connect you to make your complaint, The contact number for TUI is available directly from their website at no or lower cost. We’ll do our best to resolve your problem on the spot. Cookie Notice. FLIGHT DELAY COMPENSATION & LUGGAGE CLAIMS. If you’re onboard, just pop along to reception. By Rail Luton Airport Parkway is the nearest Whether you have had a terrible flight with the company, you stayed in bad accommodation or you had a negative experience with an employee you can call the complaints number to file a complaint about your experience. Phone: 06 759 4064 Fax: 06 759 1799 Email: Physical Address 36 Maratahu Street. Compare Tui with other companies before you buy. See travelhealthpro.org.uk - for current travel health news. Opening Hours Monday to Friday 8:30am - 5:00pm. Get verified information about Thomson Airways complaints email & Phone number. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. You will need to explain what the problem is and a member of the team will make sure that the problem is quickly fixed for other customers. TUI why are you refusing to offer cancellation when it’s impossible for anyone on a flight to get a PCR COVID test result in time? ... VAT number 823 8367 14. Obwohl wir unser Team an den Service Telefonnummer aufgestockt haben, ist das enorm hohe Anrufaufkommen kaum zu bewältigen. Need to Complain? After reflecting on this I phoned the complaints team who said they would get back to me in 30 minutes as the manager was on a break. Close. Help and complaints » ... You can use our website and search by name or by the company’s unique five-digit ABTA number. Visit Complaints Department. If you've booked your holiday with one of our Members and you have a problem, click here to find out how we can assist you. You may be offered a refund or compensation. Please share your TUI customer service or holiday Nightmare.....TUI don't care. Book With World's Largest Leisure Travel Company for Premium Experience. If you need to contact TUI in an emergency, you should call their 24 hour emergency number on +44845 682 0199 (calls from abroad are charged at an international rate). Read 11 reviews, get contact details, photos, opening times and map directions. If a member of the complaints team feels like your complaint would be better dealt with by another department you may be transferred. Log in to your account to view your booking, make a payment towards your outstanding balance, and add on extras. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. We’ll do our best to resolve your problem on the spot. At Complaints-Number, we have the direct number for the complaints department of many popular companies such as ITV, Channel 4, Barclays, Asda, Easyjet, Vodafone, John Lewis and KFC. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Calls cost 7p / min plus your companies access charge. 2 hours later no contact from TUI so phoned the complaints team again. +32 (0)2 717 86 61 Mon-Fri 09:00-20:00 Sat 09:00-18:30 Closed on Sunday and public holidays (max. Still can't find what you're looking for ? We're part of TUI Group - one of the world's leading travel companies. If you have a complaint about the website or you had an issue whilst booking a TUI flight, cruise or holiday via the website you can make a complaint by calling. Learn more. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. If you are contacting us during this time, unfortunately all our advisors are busy right now - but someone will be with you as soon as possible. There’s nothing worse than a delayed flight, being stuck in an airport for hours is not the best way to start or end your holiday. Have you ever booked a holiday at TUI? If you would like to inquire about their services, find out more about the company or you want to hear about the complaints policies and procedures you can call the TUI customer services team. CONTACT DETAILS. You are also able to discuss the process for flight delays and compensation claims. TUI Holidays Complaints Department Contact Address. Please try again later. If you’ve booked a holiday through the tour operator TUI, and you were injured in an accident or got sick on holiday, you might be entitled to claim compensation from TUI. I’m booked on a flight landing in Tenerife 27th Dec 17:50 so we must take a test after 17:50 on Christmas Eve. And all of our holidays are designed to help you Discover Your Smile. Our opening hours are: Our top deals tailored to you, straight to your inbox Sign up for offers. Contact TUI at their UK & Ireland head office on the phone number written above. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. enter the captcha code for sending out an email to TUI. Our Customer Relations department can be contacted online. Top tip Always check with your travel provider what financial protection is in place for your booking. E-mail address * Phone. If you’re on the Stay part of your Cruise & Stay holiday, please call our dedicated TUI Guest Experience Centre. Registered in England with number 00444359. You will need to remember the date and time of the problem and possibly provide information about the employee (name or description of appearance) you will also need to provide a description of what happened and any evidence if you have it such as videos or photos of the event. If you recently had a delayed TUI flight you can complain by calling. We're part of TUI Group - one of the world's leading travel companies. Call Connection, Calls cost 7p per minute plus your standard network charge. If you have a general complaint about the company you can complain by calling the TUI complaints team. TUI will deal with each complaint about the services they offer individually as they take any complaints very seriously. ATOL protection does not apply to the other holiday and travel services listed on this website. Our website uses cookies to improve your experience. Search for Business Centres near you on Yell. Book your holiday on tui.co.uk About us. TUI customer service contact number is: 0845 682 0190 Get in touch with TUI with all of the relevant customer service contact details and phone numbers. The advice can change so check regularly for updates. TUI 24 Hour Emergency Contact Numbers. To find out more about flight delay compensation, please click. About TUI Group TUI policyLOUNGE History Compliance. We're really sorry - all of our travel experts are busy right now. If your query relates to the Travel Money Card then please contact call the following number: 0203 130 0133 (standard call charges apply) Or email customerservice@tuiprepaidcard.co.uk Street, Number. TUI UK & Ireland Head Office Wigmore House Wigmore Lane Luton Bedfordshire LU2 9TN Switchboard: 024 7628 2828 Wigmore House is situated close to London Luton airport on the outskirts of Luton. Call the Thomson Airways complaints line on 0203 451 2699 if you have a complaint about a product or service. Tui has cancelled holidays up until June 11, with cruises put on hold until at least July. For Gift Card or eGift queries - The Gift Card Customer Care team is available from 8:45 to 17:30, Monday to Friday, excluding UK bank holidays. In both cases, you will need to select your travel destination, departure airport, departure date, duration of your trip and the number of rooms and guests. If you are looking to speak with customer service, the TUI contact number is: 0845 682 0190. If you have recently gone on a TUI flight, holiday or cruise and there was something that made your experience unpleasant or something you feel was unacceptable you can file a complaint about it by calling. We’ll be in touch with the lead passenger on the booking within 28 days. ... TUI Travel merged with TUI AG to form TUI Group in December 2014. Share your experience, submit a complaint, contact TUI directly. 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